If an item arrives faulty, damaged, or differs from your approved proof due to our error, contact us within 14 days of delivery at hello@cardfeelings.com with photos. We will repair, remake or refund.
Unengraved/unpersonalised stock items may be returned within 14 days in unused, resaleable condition; return postage is the customer's responsibility unless the item is faulty.
We are not able to refund items engraved correctly from artwork, text or proofs that you supplied or approved. Please check proofs carefully.
Email hello@cardfeelings.com with your order reference and details. Approved refunds are made to your original payment method via Stripe.